Privacy Policy - Nova Bespoke Studio
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How To Order

  1. We recommend ordering a sample pack to make sure you’re happy with your selection. Sample packs ship nationwide.
  2. Select the pieces you require. Choose your preferred colour and quantity via the options on each product page.
  3. When you’re ready to checkout, let us know your event date and required delivery date, noting that we need a minimum 4-6 weeks plus shipping for all stationery orders and 1 week for digital stationery. You’re welcome to order as early as you like, and keep your booking on hold until you’re ready to get started.
  4. Once we receive your order, we’ll send you a content form (it’s a google sheet) to complete with all the details for your stationery, including wording options.
  5. When you’ve finalised your content sheet please let us know via email to hello@novabespokestudio.co.za. A digital design proof will be sent to you within 5 business days.
  6. Please carefully proof each item, and send us any feedback for revisions. Please be prompt with responses, and allow 2 business days for each revision to be made. Note that our prices include 2 rounds of amendments to each item, and we require that feedback is given for your whole order at the same time.
  7. Once the final proofs have been approved, we will schedule your stationery to be printed! Printing usually takes 2-3 weeks.
  8. Your items are checked and counted, packed carefully and shipped to your nominated delivery address.

Timeframes

We recommend booking well ahead of time to ensure we can accommodate all your preferences for stock of papers and materials. You are welcome to place your order well ahead of time, and we will reserve a spot in our design queue for the month that your work needs to be completed. The minimum time should be 5-6 weeks prior to when you need the items.

Design Timeframes:

The timeframe for the design stage varies depending on how quickly you respond to us and number of changes.

When you place your order, we will send you a content sheet to fill in with all your wording and details within 2 business days. We must receive this completed no later than 5-6 weeks prior to the despatch date required.

Please allow up to 5 working days to receive your first digital proof after completing your content sheet.

Please allow 2 working days to receive revised digital proofs after feedback has been provided. Your prompt response is essential during the design stage to ensure we can meet your deadline.

We suggest allowing 2 weeks for design stage, counted from when we receive your completed content sheet, not from when the order is placed.

Printing Timeframes:

The following timeframes are for printing only. Please allow added time for shipping. The following timings commence after artwork has been approved for print:

Digital printing: About 10 – 15 business days PLUS SHIPPING.
Letterpress, foil printing and die cutting: About 15 – 20 business days PLUS SHIPPING.

Shipping Timeframes:

Standard delivery within South Africa (via The Courier Guy)

Gauteng deliveries: 2-3 business days
Nationwide: 5-7 business days

Express International deliveries: 7 – 10 business days (via Fedex)

Please note due to Covid, shipping delays can occur and are out of our control. Please allow extra time when placing an order.

Terms and Conditions

Design Inclusions:

Included in your order are three drafts of digital proofs. We will design your first proof exactly as specified in your order, and including the wording and detail you have supplied in your content sheet.

You then have two rounds of revisions should you require changes to your design. We can happily make changes to your ink colour, copy and minor adjustments to the layout at this time.

Changes to designs:

Change Fees may or may not apply when changing your selected collection’s design/layout. Any changes other than colour/wording/minor layout adjustments will need to be requested via email and will be quoted as required at a rate of R900 per hour. If you’d like changes, please get in touch with us before placing an order.

Three drafts are included in the design fee. Additional drafts will be charged at R300 per extra draft.

Quantity:

All items except for signage are sold in quantities of 50, 75, 100, 125, 150, 175 or 200. Please select your quantity from these options, keeping in mind for invitation orders, that you will have couples and families invited that only require one invite between 2 or more guests.

Any remaining spares will be printed blank/generic so you can use them for any last minute guest changes. We always recommend ordering at least 5-10 spares (of everything except signage) just in case you need them later, as small reprints are very costly.

In the event you would like to increase your item quantities after placing your order, we will issue an invoice to account for this additional cost.

If you need more than 200 pieces, get in touch with us for a quote.

Timings

We will communicate with you at the outset if your required delivery date is not achievable.  It is your responsibility to be prompt with your responses to us to ensure we can have your goods ready on time. This means, responding to our design proof emails within a few business days, as we aim to have your artwork completed within two weeks of receiving your content. If you are slow to provide content or feedback or approval on artwork we cannot guarantee delivery of items by your required date.

Changes to Paper Stock or Colours:

We recommend choosing carefully (a sample pack is a great idea), and checking in with us prior to ordering as we aren’t always able to accomodate changes to paper and envelope colours after your order has been placed. Should you require a change after placing your order, this may be possible prior to printing but you must request this in writing to us ASAP. If there is a cost increase with your selection then we will invoice you for the difference.

Errors in printed items:

Your approval in writing via email acts as final approval of the designs exactly as they appear within the Digital Proof. It is your responsibility to carefully proof read all artwork and check for any spelling errors or other details. By signing off the artwork for print Nova Bespoke Studio accepts that you have proof read the designs and that all provided copy / information and spelling are correct. Unfortunately Nova Bespoke Studio cannot be held responsible for any errors printed after the artwork has been signed off.

In no event will Nova Bespoke Studio be responsible for incorrect text, omissions or any other mistakes on your artwork, regardless of what was supplied in your content sheet. If there are errors discovered within the text after the digital proof has been approved, Nova Bespoke Studio will revise the design (fees may apply), and the customer will be responsible for the re-printing fee of the printed material.

If final prints do not match the designed content represented in the final digital proof that has been approved, we will offer a reprint of the order free of charge, and expedite this as soon as possible to remedy our error.

Returns:

Due to our products being made to order, Nova Bespoke Studio cannot offer returns or exchanges in the event of customer dissatisfaction or event cancellation. If you are unhappy with the items then please do get in touch and we’ll do our best to remedy the situation.

We strongly recommend ordering a sample pack prior to placing your order, to ensure that paper and print colours are to your expectation. We will not refund or reprint orders on the basis of a dislike of a print colour or paper stock.

Cancellations:

We understand how stressful it can be planning a wedding or event in these uncertain times, and we don’t want to add to that! If you place an order with us for an event that is subsequently affected by Covid-19 restrictions, the following policy applies.

If you wish to cancel your order:

Prior to any design/print work commencement – we will refund your order in full.

After artwork has commenced, but prior to printing – we will refund 50% of your order.

After artwork has been approved/printing has commenced – strictly no refunds.

If your wedding is postponed:

You are welcome to put your order on hold until it is required, at no charge.

For all orders that have commenced design, but not yet been printed we can put your order on hold until is required, at no charge. We will also make an additional round of edits to your artwork at no extra charge.

For all orders that have commenced printing, or any orders already delivered we do not offer refunds. We will provide discounted reprints should you need to postpone your event and the original stationery is no longer suitable. We will not charge for our time to amend the artwork.

We are also happy to provide a digital JPEG version of your invitation free of charge, so that you may send a follow up invite to your guests via email/Paperless Post. We will not provide any print ready artwork for invitations or event day stationery.

If you’d like more information on the above please get us in touch with us.

Publishing and Promotion:

We reserve the right to post any images of our work on all social media channels and our website. We will never publish your address or contact details or any guest addresses. If you specifically do not want your invites or wedding stationery on social media, please advise us in writing at the time of your booking.

If you wish to post pictures of our work on social media then we’d love you to tag us, @novabespokestudio.

Ownership:

All artwork and images are owned by Nova Bespoke Studio and we maintain full legal ownership of the artwork included within your printed stationery. Under no circumstances may Nova Bespoke Studio artwork be reproduced or repurposed within any print or digital media, resold or otherwise used for personal or commercial gain.

Payment:

We accept payments via credit card and pay fast.

Shipping:

Shipping is provided through Sendle, Australia Post, Fedex or TNT, based on your selected shipping method and the total weight of your order and is automatically calculated at checkout.

Nova Bespoke Studio is located in Pretoria, South Africa, and couriers to customers nationwide. Tracking information is provided with every package. We do not offer client pick up.

Ordering Digital Products

How it works

Select the eInvite and/or website design you’d like to order and continue to checkout. Once we’ve received your order we will send you a content sheet to fill out via google sheets. There you may nominate your preferred colours.

After we’ve received the completed content, we will commence design of your digital stationery or website and you’ll receive a draft/test site within 5 – 7 business days to approve.

Once you’ve approved we will email you the eInvite and/or set the website live.

Terms and Conditions

eInvites – included in the cost is 2 rounds of edits. Any further edits will be invoiced at a rate of R300 per extra draft. Once approved, the final files will be emailed to the client in JPEG format. Clients are responsible for their own sending, and we take no responsibility for any errors with your email software (such as emails going to guests junk folder) or online sending platform.

Websites – included in the cost is 2 rounds of edits. This includes image changes, text changes and layout changes. Only minor layout changes will be permitted, any extensive layout changes will be invoiced at a rate of R900 per hour.

Included in your website purchase is stock imagery sourcing from www.unsplash.com, based on your desired image content. If you choose to supply your own images you must have copyright of these images. Taking images from the internet is a breach of copyright laws. If you’re using images from your wedding venue, please obtain written permission from the venue manager prior to sending to us.

Also included in your website is 12 months of hosting and a .com domain name. Hosting will start from the time you approve the final website design, and cancel 12 months later. Any extension of the hosting time required will be invoiced to you as agreed.

Domain names are subject to what is available, and once you’ve advised your chosen domain name and we have confirmed it’s availability, this cannot be changed. Additional domain names can be purchased, and will be invoiced accordingly.

No refunds apply for all digital products, but if your wedding is affected by Covid-19 we will gladly make revisions to the digital invite or website as required, at no extra charge.

For any questions about our terms and conditions please get in touch with us.